IT Support Analyst

Date: Feb 10, 2024

Location: Washington, DC, US

Company: BWX Technologies


At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. Headquartered in Lynchburg, Virginia, BWXT is a Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,000 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit Follow us on LinkedIn, X, Facebook and Instagram.


BWX Technologies, Inc. is currently seeking an IT Support Analyst for its Washington, DC location!


The IT Support Analyst position works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users.  This position directly supports the executive staff.  This position must develop and maintain good working relationships, resolve problems, and positively influence others to successfully deliver customer satisfaction.


Job Responsibilities and Duties:

  • Provide 1st and 2nd level Service Desk support directly to local and remote executive staff.
  • Support end users and Site Administratorson PC and software-related issues.
  • Minimize equipment failures through proper design and setup of standardized desktop systems and processes.
  • Install, relocate and upgrade PC hardware, software, peripherals, and other devices to satisfy business and end-user requirements.
  • Work with IT Operations management to determine the strategic direction for the desktop environment, including evaluating and testing new technologies.
  • Develop work procedures, Standard Operating Procedures, and end-user technical documentation related to the desktop environment.
  • Maintain computer cabinets, storage rooms, and inventory of PCs, Laptops, peripherals, and parts.
  • Ensure effective communication between desktop support team and the rest of the IT organization, including status reports of projects and systems issues.
  • Provide, configure, troubleshoot, and track company smartphones and broadband devices.
  • Carry out audit tasks to ensure secure systems, and perform management oversight to meet SOX and internal audit commitments.
  • Plan and execute User system refresh.
  • Other duties as assigned.


Minimum job requirements:

  • High school diploma.
  • Four (4) years of related experience, including IT support to executives.
  • Technical proficiency in areas relating to computer hardware, computer operating systems, and desktop applications.
  • Experience in PC imaging and software package creation and deployment.
  • Ability to make contacts with other departments, requiring tact and judgment to ensure effective support.
  • Ability to report to work at an assigned office location in Washington, D.C.
  • Ability to identify, research, and resolve desktop system issues in a timely manner.
  • Commitment to ongoing training and new system implementation.
  • Demonstrated ability to manage priorities and handle multiple tasks successfully.
  • Excellent written and oral communication skills.
  • Demonstrated ability to handle multiple complex situations independently.
  • Ability to develop effective working relationships with customers, co-workers and Administration.
  • Must be a U.S. citizen with no dual citizenship.
  • Must be able to obtain and maintain a U.S. Department of Energy (DOE) clearance.


Additional Preferred Requirements:

  • Bachelor’s degree in a related field. 



The IT Support Analyst position will work a 9/80 work week while receiving market leading pay, paid time off, paid winter holiday shutdown, educational refund plan, medical, dental, and vision insurance options and service-based retirement contributions with additional 401k match.



The base salary range for this position in DC at the start of employment is expected to be between $52,000 and $79,000 per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed 'at-will,’ unless employed at a location and in a position subject to a collective bargaining agreement.  The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.


As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities (“BWXT” or the “Company”) complies with all federal, state, and local laws and customer requirements regarding health and safety protocols.  As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment.

Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. Position requires U.S. citizenship with (no dual citizenship) ability to obtain and maintain a Department of Energy (DOE) security clearance which involves an extensive criminal and financial background investigation, drug test and previous employment reference verifications.

BWXT supports diversity and is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color, religion, gender, national origin, citizenship, age, disability or veteran status.


Nearest Major Market: Washington DC

Job Segment: Help Desk, Information Technology, Nuclear Engineering, Testing, Nuclear, Technology, Engineering, Energy