Share this Job

IT Support Analyst - (18-month Contract with Benefits)

Date: Oct 14, 2021

Location: Peterborough, ON, CA

Company: BWX Technologies

At BWXT Nuclear Energy Canada Inc. (BWXT NEC), we are committed to Quality, Environmental Health and Safety and Operational Excellence. BWXT NEC has achieved an enviable international reputation for excellence in the supply of Nuclear Fuel and Nuclear Services for CANDU reactors in both domestic and international markets.

 

We are recruiting for a IT Support Analyst (18-month Contract with Benefits) for our Peterborough, ON facility.

 

JOB SUMMARY:

 

End user support duties include handling desktop/laptop issues, software issues, imaging desktops and taking helpdesk calls as needed.  Duties also include addressing vulnerabilities on machines, creating packages for installs, and software deployment.

 

QUALIFICATIONS:

 

  • Must possess previous experience in a technical call center, customer service team or IT/Help service desk.
  • Experience with desktop operating systems, including Windows 7 and Windows 10.
  • Working knowledge of AS400 preferred.
  • Hands on experience with Active Directory, Exchange, and Group Policy.
  • Working knowledge of LAN and WAN environments and hardware.
  • Knowledge of LANDesk and TrackIT preferred.
  • Exceptional written and oral communication skills, including typing.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning.
  • Strong documentation skills.
  • Fluent in English, both written and spoken.

 

PERSONAL ATTRIBUTES:

 

  • Must be able obtain and maintain the “clearance” required for access to Canadian Export Controlled and company sensitive information.
  • Ability to conduct research into a wide range of computing issues is required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly, business-friendly and technical language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to work in local and remote teams.

 

WORK CONDITIONS:

 

  • Available to work 40 hours on-site when needed. 
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Occasional travel between company sites across Southern Ontario.
  • Valid Ontario ‘G’ or equivalent driver’s license required.

 

WHY JOIN BWXT?:

 

  • Work within a collaborative and inclusive environment.
  • Contract comes with the following benefits:
    • Prescription Drugs
    • Health, Dental & Vision
    • Paramedical Services
    • Life Insurance and more!

 

BWXT Nuclear Energy Canada Inc. embraces diversity of thought, values individuality, encourages new perspectives and provides equal opportunity in employment for all qualified employees and applicants without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or a record suspended or any other category protected by federal law.


Job Segment: HR, Help Desk, Information Technology, Mid-Range, Service Desk, Human Resources, Technology, Customer Service