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Customer Service Representative ( 1 Year Contract)

Date: May 17, 2019

Location: Ottawa, ON, CA

Company: BWX Technologies

BWXT ITG Canada, Inc. provides its customers, who conduct life-saving medical procedures for patients around the world, the benefit of decades of experience in the development, manufacturing, packaging and delivery of medical isotopes and radiopharmaceuticals. Headquartered in Kanata, Ontario, BWXT ITG Canada, Inc. employs over 150 highly-skilled people in Kanata and Vancouver, British Columbia. BWXT ITG Canada, Inc. is part of the BWXT nuclear power segment (NPG) of BWX Technologies, Inc.

 

 

 

Customer Service Representative, Commercial Operations (1 Year Contract)

 

We are currently hiring for a Customer Service Representative (1 Year Contract)  for our Kanata/Ottawa location.

 

The Role

  • Responsible for coordinating and providing a comprehensive sales support/customer support service for all isotope products, including radiochemicals and radiopharmaceuticals, produced and shipped from Kanata and Vancouver
  • Responds to customer enquiries, quotes on small lot and retail sales from approved price lists
  • Coordinates orders with Production and Logistics for the specific production site to ensure that all aspects of the customer’s requirement can be met with respect to product and delivery terms
  • Responsible for the accuracy of all order related information entered into the Oracle order management system, including pricing and delivery terms and develops controls to minimize order entry error
  • Handles last minute changes in schedule in emergency or shortage situations, keeping both the customer and internal operating groups informed. 
  • Assists in production inventory planning as required.
  • Receives, records and forwards complaints to the appropriate departments; follows up on delivery and invoicing problems and initiates corrective actions as required.
  • Provides Sales/Marketing with sales trends/customer information and other sales reports as needed
  • May have to work extended hours in emergency situations
  • Must be prepared to be on office duty on some holidays and be “on call” at home for emergencies
  • Working hours may be subject to change, based on changing business requirements

 

Qualifications

  • Community College graduate 
  • Excellent communication skills, diplomacy and tact
  • Driven to provide the highest level of customer service and satisfaction
  • Knowledge of BWXT medical isotope products
  • Calm and well organized to handle high volume and constant change
  • Ability to respond quickly to emergency situations
  • Accurate/thorough/detail oriented
  • Working knowledge of Oracle order management system

 

 

BWXT ITG Canada Inc. embraces diversity of thought, values individuality, encourages new perspectives and provides equal opportunity in employment for all qualified employees and applicants without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or a record suspended or any other category protected by federal law.


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