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IT Support Analyst

Date: Nov 16, 2021

Location: Oakville, ON, CA

Company: BWX Technologies

BWXT Precision Manufacturing Inc. is a subsidiary of BWXT Canada Ltd.  BWXT Precision Manufacturing Inc. is a leading supplier of precision-machined components to the international nuclear industry. We specialize in the manufacture of fuel channel and feeder components, tooling and fuelling machine spares. 

 

We are searching for a talented and qualified IT Support Analyst for our facility in Oakville, Ontario.

 

JOB SUMMARY

 

To support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and software while ensuring its optimal performance.  This role includes entry-level data-network support duties to maintain the stable operation of the in-house computer network. 

 

RESPONSIBILITIES

 

  • Design and maintain basic and specialized images for end-user desktop and laptop systems.
  • Implement, document, and support the desktop/laptop/server image deployment servers.
  • Diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion.
  • Develop packages and solutions to assist the users in the performance of their tasks.
  • Installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime.
  • Build, troubleshoot, and repair hardware (printers, desktops/laptops, scanners, projectors, etc.).
  • Use deployment tools to create, test, deploy and maintain desktop images.
  • Troubleshoot problem areas in a timely and accurate fashion.
  • Provide end-user training and assistance where required. 
  • Manage inventory of current computer systems, parts, and software.
  • Participate in implementing system security patches and software/firmware/system upgrades.
  • Decommissioning of systems in an approved and secure fashion.
  • Assist users with remote access systems issues.
  • Advanced troubleshooting and user desk-side support.
  • Basic networking support.
  • First-level support for configuring, diagnosing, repairing, cell phones and laptop broadband support and services.
  • Remain current on trends in the IT industry regarding end-user systems and support techniques.
  • Assist IT System Engineers with administration and support of data center infrastructure operations.
  • Be available after normal working hours to handle critical issues.

 

 

QUALIFICATIONS

 

  • Bachelor’s degree in IT related discipline, or equivalent experience preferred.
  • Minimum 2 years of experience.
  • In-depth knowledge of Microsoft desktop operating systems (present and near future).
  • In-depth knowledge of office automation software used at the facility, such as Microsoft Office.
  • Ability to solve practical problems and carry out responsibilities under general supervision.
  • Ability to organize workload for effective implementation.
  • Strong customer skills.
  • Ability to function as an effective team member.
  • Ability to adapt as the external environment and organization evolves.

 

We thank you for your interest, however, only those candidates under consideration will be contacted.

 

BWXT Precision Manufacturing Inc. embraces diversity of thought, values individuality, encourages new perspectives and provides equal opportunity in employment for all qualified employees and applicants without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability, or any other category protected by provincial law.

 

BWXT Precision Manufacturing Inc. is committed to fostering an accessible, fair, and inclusive environment where all employees are able to access goods and services while being respected and supported. If you require accommodations during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact Human Resources.


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