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End User IT Support Analyst

Date: Nov 23, 2022

Location: Lynchburg, VA, US

Company: BWX Technologies


End User IT Support Analyst - BWX Technologies, Inc. - Lynchburg, VA


BWX Technologies, Inc. is currently seeking an End User IT Support Analyst for its Lynchburg, VA location!


BWXT’s mission is to provide safe and effective nuclear solutions for national security, clean energy, environmental remediation, nuclear medicine, and space exploration. We have manufacturing facilities, laboratories, and work sites all across the country, all of which require products and services to work efficiently and effectively. Follow us on Twitter @BWXTech and learn more at


At BWXT, End User IT Support Analysts provide consultative and support services to users and other IT support groups. Leveraging best practices, test technologies, and experience, the End User IT Support Analyst ensures highly available, efficient, and secure access to devices. This is a key role in support our employee population and ensuring that our employees and our broader internal networks are empowered to effectively drive our initiatives forward.


Job Responsibilities and Duties:

  • Provides Tier 1 and Tier 2 support role for customers and tracking performance through the IT Support work orders.
  • Configure mobility solutions via highly secured controls
  • Install and configure engineering software such as Solidworks, AutoCAD and Ansys.
  • Answers incoming calls/e-mails/walk-ins for local and remote customers.
  • Provides customers with local and telephone support by resolving issues, prioritizing issues and escalating as needed.
  • Assists customers with desktop operating systems, email, Microsoft Office, PC hardware and Remote Access.
  • Provides advanced support for other systems and software used within the company.
  • Documents incident/request specifics in the Incident Management System.
  • Participates in continuous process improvement activities, making recommendations whenever possible.
  • Manages backlog of IT tracking system to ensure issues are resolved.
  • Communicate with teams within IT to develop solutions to work orders
  • Participates in teams to support IT projects. 


Minimum job requirements:

  • A minimum of a high school diploma is required. An Associate’s degree in a related field is preferred. 
  • A minimum of two (2) years of related experience.
  • Must be a U.S. citizen with no dual citizenship.
  • Must be able to obtain and maintain a U.S. Department of Energy (DOE) clearance.


Additional Requirements:

  • Must have demonstrable skills and knowledge of Windows 7 and Windows 10 software, LAN topologies and architecture.
  • Technical proficiency in areas relating to computer hardware, computer operating systems, and desktop applications.
  • Experience with engineering software is preferred.
  • Must be able to demonstrate superior written, oral, and interpersonal communication skills with the ability to communicate complex issues and solutions to end users.
  • Must be highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities is required.
  • Ability to work in local and remote teams.
  • Must demonstrate software troubleshooting experience.
  • Ability to improve processes to become more efficient.  




Our End User It Support Analysts work a 9/80 work week while receiving market leading pay, paid time off, paid winter holiday shutdown, educational refund plan, medical, dental and vision insurance options, and service-based retirement contributions with additional 401k match.




As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities (“BWXT” or the “Company”) complies with all federal, state, and local laws and customer requirements regarding COVID-19 and other health and safety protocols.  As such, all BWXT new hires will be required to adhere to applicable Company COVID-19 requirements within the workplace as a condition of employment. 

Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. Position requires U.S. Citizenship (with no dual citizenship) and ability to obtain and maintain a Department of Energy (DOE) security clearance which involves an extensive criminal and financial background investigation and previous employment reference verifications. 

BWXT supports diversity and is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color religion, gender, national origin, citizenship, age, disability or veteran status.


At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. Headquartered in Lynchburg, Virginia, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With approximately 6,700 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and nuclear operations management at more than a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. Follow us on Twitter at @BWXT and learn more at



Nearest Major Market: Lynchburg
Nearest Secondary Market: Virginia

Job Segment: Nuclear Engineering, Testing, Help Desk, Information Technology, Environmental Engineering, Engineering, Technology