IT Support Analyst

At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit www.bwxt.com. Follow us on LinkedIn, X, Facebook and Instagram.

Welcome to BWXT

We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you’re an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.

Position Overview: 

The IT Support Analyst position works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users.  This position deals with issues or problems that often require thoughtful evaluation before coming up with approaches or solutions.  This position must develop and maintain good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction.

Location:

On-site in Euclid, OH

Your Day to Day as an IT Support Analyst:

• Provides Tier 2/3 Service Desk support to end-users and remote Site Administrators, for PC and software related issues.
• Installs, relocates, and upgrades PC hardware, software, peripherals, and other devices to satisfy business and end-user requirements.
• Participates with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.
• Analyzes and resolves network hardware and software problems in a timely and accurate fashion and provides end-user training where required.
• Develops work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment.
• Maintains computer cabinets, storage rooms, and PC/Laptop/peripherals/parts inventory.
• Supports Shop Floor including Tablets, Time Clocks, Network, Monitoring Solutions, and Displays.
• Provides, configures, troubleshoots, and tracks company smartphones and broadband devices.
• Performs audit tasks to ensure secure systems and management oversight is performed to meet SOX and internal audit commitments.
• Supports user system refresh planning and execution.

Required Qualifications:

• High school diploma or GED.
• Two (2) years of IT-related experience.
• Working knowledge of LAN topologies and architecture.
• Ability to identify, research, and resolve desktop system issues in a timely manner.
• Technical proficiency in areas relating to computer hardware, computer operating systems, and desktop applications.
• Commitment to ongoing training and new system implementation.
• Excellent written and oral communication skills.
• Demonstrated ability to work in a fast-paced environment with frequent interruptions and changes in priorities.
• Demonstrated ability to handle multiple complex situations independently.
• Ability to develop effective working relationships with customers, co-workers, and administration.
• Ability to provide effective support to other departments, requiring tact and situational judgment/awareness.
• Must be a U.S. citizen with no dual citizenship.
• Must be able to obtain and maintain a U.S. Department of Energy (DOE) clearance.

Preferred Qualifications:

• Bachelor’s degree in information technology. 

What We Offer:

• Competitive salary and benefits package, including health, dental, and retirement plans.
• Flexible work schedules and paid time off to promote a healthy work-life balance.
• Professional development opportunities, including mentorship programs and sponsorship for continuing education.
• An inclusive atmosphere that celebrates new perspectives and supports collaboration between different generations.
• The chance to be part of a mission-driven organization making a positive impact on the future of energy.
• Opportunities for continuous learning and training to grow throughout your career!

 Pay: $51,000 - $72,000

The base salary range for this position in Ohio (US-OH) at the start of employment is expected to be between $51,000 and $72,000 per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed 'at-will,’ unless employed at a location and in a position subject to a collective bargaining agreement.  The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.

As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities (“BWXT” or the “Company”) complies with all federal, state, and local laws and customer requirements regarding health and safety protocols.  As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment.

BWXT supports diversity and is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color religion, gender, national origin, citizenship, age, disability or veteran status.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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